{"id":880494,"date":"2023-09-19T08:00:42","date_gmt":"2023-09-19T12:00:42","guid":{"rendered":"https:\/\/www.thecompliancecenter.com\/ca\/?p=880494"},"modified":"2025-09-05T03:40:05","modified_gmt":"2025-09-05T07:40:05","slug":"regulatory-helpdesk","status":"publish","type":"post","link":"https:\/\/www.thecompliancecenter.com\/ca\/help-center\/articles\/regulatory-helpdesk\/","title":{"rendered":"Regulatory Helpdesk"},"content":{"rendered":"<h2><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-880506\" src=\"https:\/\/www.thecompliancecenter.com\/ca\/wp-content\/uploads\/sites\/4\/2023\/09\/ICC_HelpDesk_Blog.png\" alt=\"\" width=\"1000\" height=\"300\" srcset=\"https:\/\/www.thecompliancecenter.com\/ca\/wp-content\/uploads\/sites\/4\/2023\/09\/ICC_HelpDesk_Blog.png 1000w, https:\/\/www.thecompliancecenter.com\/ca\/wp-content\/uploads\/sites\/4\/2023\/09\/ICC_HelpDesk_Blog-300x90.png 300w, https:\/\/www.thecompliancecenter.com\/ca\/wp-content\/uploads\/sites\/4\/2023\/09\/ICC_HelpDesk_Blog-768x230.png 768w, https:\/\/www.thecompliancecenter.com\/ca\/wp-content\/uploads\/sites\/4\/2023\/09\/ICC_HelpDesk_Blog-600x180.png 600w, https:\/\/www.thecompliancecenter.com\/ca\/wp-content\/uploads\/sites\/4\/2023\/09\/ICC_HelpDesk_Blog-190x57.png 190w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/h2>\n<h2><\/h2>\n<h2>Regulatory Helpdesk<\/h2>\n<p>Did you know that as a customer of ICC, you can call or email us with your regulatory questions?<\/p>\n<p>Training provides the foundation for transporting hazardous materials\/dangerous goods by ground, air, and ocean, but when it comes down to getting it done, it can be intimidating.<\/p>\n<p>Whether you are brand new to shipping hazardous materials\/dangerous goods, or a seasoned veteran, having ICC as a resource to confirm details, bounce thoughts or simply ask a question is priceless.<\/p>\n<p>Below are a few examples of questions we have received in the last few months.<\/p>\n<p><strong>Q. I have a full container of lithium-ion batteries being shipped by ocean; do I need a UN number on my <a href=\"https:\/\/www.thecompliancecenter.com\/ca\/placards\/\" target=\"_blank\" rel=\"noopener\">placard<\/a>?<\/strong><\/p>\n<p><em>A. According to the <a href=\"https:\/\/www.thecompliancecenter.com\/ca\/product-category\/publications\/imdg-code\/\" target=\"_blank\" rel=\"noopener\">IMDG (International Maritime Dangerous Goods) regulations<\/a>, if you have &gt; 4,000 kg in shipment, with one UN number only, and no other DG in the CTU (Cargo Transport Unit) then a UN number should be used.<\/em><\/p>\n<p><strong>Q. I am shipping a lithium-ion battery with a circuit board and cable. Can I ship it as packed with equipment?<\/strong><\/p>\n<p><em>A. I do not believe that a cable and circuit board would be considered packed with equipment. The better option would be as a stand-alone battery UN3480.<\/em><\/p>\n<p><strong>Q. Why would someone ship a Paint Pen Limited Quantity when they could use the flammable exemption since the flash point is 42 \u00b0C? .<\/strong><\/p>\n<p><em>A. Neither is wrong, just more of a preference based on how companies are trained and their knowledge of the regulations. Ship it how it feels comfortable.<\/em><\/p>\n<p><strong>Q. Is a shipping document required when shipping a package Limited Quantity in Canada?<\/strong><\/p>\n<p><em>A. No per <a href=\"https:\/\/www.thecompliancecenter.com\/ca\/product-category\/publications\/canadian-tdg\/\" target=\"_blank\" rel=\"noopener\">TDGR (Transportation of Dangerous Goods Regulations)<\/a> 1.17, a shipping document is not required.<\/em><\/p>\n<p><strong>Q. Customer called regarding shipping. 1,300 lbs. of Class 3 Flammable liquid, 210 lbs. of Division 6.1 PG III, and 50 lbs. of Corrosive Class 8. (These are all non-Bulk packages.) Do I just need the Class 3 FLAMMABLE Placard within the US?. Do I just need the Class 3 FLAMMABLE Placard within the US?<\/strong><\/p>\n<p><em>A. In the USA, if the hazard class appears on Table 2, you require a placard when the gross aggregate weight is 1001 lbs or more. Since you have 3 hazard classes, you must now placard for all 3 classes, or you may use the Dangerous placard.<\/em><\/p>\n<p><strong>Q. Do I need a <a href=\"https:\/\/www.thecompliancecenter.com\/ca\/services\/sds-services\/\" target=\"_blank\" rel=\"noopener\">safety data sheet (SDS)<\/a> for my hand lotion that I am selling to consumers?<\/strong><\/p>\n<p><em>A. No, under both <a href=\"https:\/\/www.thecompliancecenter.com\/ca\/product-category\/publications\/ghs-publications\/\" target=\"_blank\" rel=\"noopener\">WHMIS (Workplace Hazardous Materials Information System) and OSHA (Occupational Safety and Health Administration)<\/a>, products intended for consumers do not require an SDS. However, it has become common practice to provide one.<\/em><\/p>\n<p>As you can see, our customers keep our Regulatory Experts busy with a range of questions. We welcome the opportunity to help you too. Give us a call at\u00a0855.734.5469\u00a0or\u00a0<a href=\"https:\/\/www.thecompliancecenter.com\/ca\/general-information-request\/\" target=\"_blank\" rel=\"noopener\">send us an email<\/a>,\u00a0we\u2019re happy to help.. The helpdesk is available Monday-Friday 8:30 am \u2013 4:30 pm EST.<\/p>\n<h2><strong><a class=\"Hyperlink SCXW43945802 BCX0\" href=\"https:\/\/www.thecompliancecenter.com\/ca\/newsletter-signup\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW43945802 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW43945802 BCX0\" data-ccp-charstyle=\"Hyperlink\">Stay up to date and sign up for our newsletter!<\/span><\/span><\/a><span class=\"TextRun SCXW43945802 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW43945802 BCX0\">\u00a0<\/span><\/span><span class=\"EOP SCXW43945802 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:160}\">\u00a0<\/span><\/strong><\/h2>\n<p><b><i><span data-contrast=\"auto\">We have all the products, services and training you need to ensure your staff is properly trained and informed.<\/span><\/i><\/b><span data-ccp-props=\"{&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559739&quot;:160}\">\u00a0<\/span><\/p>\n<table data-tablestyle=\"MsoTableGrid\" data-tablelook=\"1696\">\n<tbody>\n<tr>\n<td data-celllook=\"0\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-732818 size-thumbnail\" src=\"https:\/\/www.thecompliancecenter.com\/ca\/wp-content\/uploads\/sites\/4\/2020\/10\/ICC_Publications_TDG-150x150.png\" alt=\"\" width=\"150\" height=\"150\" srcset=\"https:\/\/www.thecompliancecenter.com\/ca\/wp-content\/uploads\/sites\/4\/2020\/10\/ICC_Publications_TDG-150x150.png 150w, https:\/\/www.thecompliancecenter.com\/ca\/wp-content\/uploads\/sites\/4\/2020\/10\/ICC_Publications_TDG-300x300.png 300w, https:\/\/www.thecompliancecenter.com\/ca\/wp-content\/uploads\/sites\/4\/2020\/10\/ICC_Publications_TDG-100x100.png 100w, https:\/\/www.thecompliancecenter.com\/ca\/wp-content\/uploads\/sites\/4\/2020\/10\/ICC_Publications_TDG-140x140.png 140w, https:\/\/www.thecompliancecenter.com\/ca\/wp-content\/uploads\/sites\/4\/2020\/10\/ICC_Publications_TDG.png 500w, https:\/\/www.thecompliancecenter.com\/ca\/wp-content\/uploads\/sites\/4\/2020\/10\/ICC_Publications_TDG-350x350.png 350w, https:\/\/www.thecompliancecenter.com\/ca\/wp-content\/uploads\/sites\/4\/2020\/10\/ICC_Publications_TDG-64x64.png 64w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><a href=\"https:\/\/www.thecompliancecenter.com\/ca\/product-category\/publications\/canadian-tdg\/\" target=\"_blank\" rel=\"noopener\">TDG Publications<\/a><\/td>\n<td data-celllook=\"0\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-206406 size-thumbnail\" src=\"https:\/\/www.thecompliancecenter.com\/ca\/wp-content\/uploads\/sites\/4\/2019\/11\/ICC_Hazard_TDGNon-Worded-150x150.png\" alt=\"\" width=\"150\" height=\"150\" srcset=\"https:\/\/www.thecompliancecenter.com\/ca\/wp-content\/uploads\/sites\/4\/2019\/11\/ICC_Hazard_TDGNon-Worded-150x150.png 150w, https:\/\/www.thecompliancecenter.com\/ca\/wp-content\/uploads\/sites\/4\/2019\/11\/ICC_Hazard_TDGNon-Worded-300x300.png 300w, https:\/\/www.thecompliancecenter.com\/ca\/wp-content\/uploads\/sites\/4\/2019\/11\/ICC_Hazard_TDGNon-Worded-100x100.png 100w, https:\/\/www.thecompliancecenter.com\/ca\/wp-content\/uploads\/sites\/4\/2019\/11\/ICC_Hazard_TDGNon-Worded-140x140.png 140w, https:\/\/www.thecompliancecenter.com\/ca\/wp-content\/uploads\/sites\/4\/2019\/11\/ICC_Hazard_TDGNon-Worded-500x500.png 500w, https:\/\/www.thecompliancecenter.com\/ca\/wp-content\/uploads\/sites\/4\/2019\/11\/ICC_Hazard_TDGNon-Worded-350x350.png 350w, https:\/\/www.thecompliancecenter.com\/ca\/wp-content\/uploads\/sites\/4\/2019\/11\/ICC_Hazard_TDGNon-Worded.png 600w, https:\/\/www.thecompliancecenter.com\/ca\/wp-content\/uploads\/sites\/4\/2019\/11\/ICC_Hazard_TDGNon-Worded-64x64.png 64w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><a href=\"https:\/\/www.thecompliancecenter.com\/ca\/product-category\/labels\/hazard-class-labels\/non-worded-labels\/\" target=\"_blank\" rel=\"noopener\">Non-Worded Labels<\/a><\/td>\n<td data-celllook=\"0\">\n<p style=\"text-align: center\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-734557 size-thumbnail\" src=\"https:\/\/www.thecompliancecenter.com\/ca\/wp-content\/uploads\/sites\/4\/2021\/02\/VT-CLR100V-150x150.png\" alt=\"Shipping Dangerous Goods by Ground (TDG) \u2013 Virtual Live 1 Day Initial\/Refresher Training\" width=\"150\" height=\"150\" srcset=\"https:\/\/www.thecompliancecenter.com\/ca\/wp-content\/uploads\/sites\/4\/2021\/02\/VT-CLR100V-150x150.png 150w, https:\/\/www.thecompliancecenter.com\/ca\/wp-content\/uploads\/sites\/4\/2021\/02\/VT-CLR100V-300x300.png 300w, https:\/\/www.thecompliancecenter.com\/ca\/wp-content\/uploads\/sites\/4\/2021\/02\/VT-CLR100V-100x100.png 100w, https:\/\/www.thecompliancecenter.com\/ca\/wp-content\/uploads\/sites\/4\/2021\/02\/VT-CLR100V-140x140.png 140w, https:\/\/www.thecompliancecenter.com\/ca\/wp-content\/uploads\/sites\/4\/2021\/02\/VT-CLR100V-60x60.png 60w, https:\/\/www.thecompliancecenter.com\/ca\/wp-content\/uploads\/sites\/4\/2021\/02\/VT-CLR100V-90x90.png 90w, https:\/\/www.thecompliancecenter.com\/ca\/wp-content\/uploads\/sites\/4\/2021\/02\/VT-CLR100V-64x64.png 64w, https:\/\/www.thecompliancecenter.com\/ca\/wp-content\/uploads\/sites\/4\/2021\/02\/VT-CLR100V.png 324w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><a href=\"https:\/\/www.thecompliancecenter.com\/ca\/training-courses\/shipping-dangerous-goods-by-ground-in-canada\/\" target=\"_blank\" rel=\"noopener\">Shipping Dangerous Goods<br \/>\nby Ground<\/a><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>Regulatory Helpdesk Did you know that as a customer of ICC, you can call or email us with your regulatory&#8230;<\/p>\n","protected":false},"author":12549,"featured_media":880506,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[5070,5091,5088,5087,5085,5084,5083,5081,5080,5078,5076,5074,5073,5072,5071,2402,5069,4909,4870,4037,4008,4007,4000,3267,3197,2740,2661,2494,2413],"tags":[2496,4010,3003,2648,2643,2636,2612,2574,2531,2502,2362,2462,2455,2443,2429,2424,2368,2366,2364],"class_list":["post-880494","post","type-post","status-publish","format-standard","has-post-thumbnail","category-air-transportation","category-sds-workplace","category-documentation","category-limited-quantities","category-un-packaging","category-placarding","category-batteries","category-whmis","category-osha","category-imdg","category-iata","category-tdgr","category-dot-49-cfr","category-workplace-safety","category-sea-transportation","category-safety-2","category-ground-transportation","category-limited-quantities-cat","category-osha-whmis-clp","category-compliance-training","category-ground-road-and-rail-transport","category-ocean-sea-transport","category-air-transport-popular-topic","category-regulatory-helpdesk","category-lithium-batteries","category-imdg-code-regulation-updates","category-49-cfr-regulation-updates","category-iata-and-icao","category-tdg-regulation-updates","tag-shipping","tag-dg-hazmat-labels","tag-whmis","tag-hazcom","tag-imdg","tag-workplace-safety","tag-un-packaging","tag-hazardous-materials","tag-osha","tag-ghs","tag-dangerous-goods","tag-lithium-batteries","tag-iata","tag-safety","tag-regulations","tag-placards","tag-49-cfr","tag-tdg","tag-hazmat"],"acf":[],"yoast_head":"<!-- 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property=\"og:site_name\" content=\"ICC Compliance Center Inc - Canada\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/compliancecenter\" \/>\n<meta property=\"article:published_time\" content=\"2023-09-19T12:00:42+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-05T07:40:05+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.thecompliancecenter.com\/ca\/wp-content\/uploads\/sites\/4\/2023\/09\/ICC_HelpDesk_Blog.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"300\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Karrie Ishmael, CDGP\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ICC_Compliance\" \/>\n<meta name=\"twitter:site\" content=\"@ICC_Compliance\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta 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She has contributed to ICC's growth in various capacities, including customer service, sales, and marketing. In her current role as ICC's Senior Regulatory Expert and SDS author, Karrie conducts hazardous materials training classes in 49 CFR, IATA, IMDG, TDG along with OSHA and WHMIS hazard communication courses. When not training, she writes safety data sheets for customers to comply with North American and European requirements. 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