{"id":881633,"date":"2024-03-05T08:00:57","date_gmt":"2024-03-05T13:00:57","guid":{"rendered":"https:\/\/www.thecompliancecenter.com\/ca\/?p=881633"},"modified":"2025-09-05T03:55:28","modified_gmt":"2025-09-05T07:55:28","slug":"update-on-the-lithium-battery-mark-telephone-number","status":"publish","type":"post","link":"https:\/\/www.thecompliancecenter.com\/ca\/help-center\/articles\/update-on-the-lithium-battery-mark-telephone-number\/","title":{"rendered":"Update on the Lithium Battery Mark Telephone Number"},"content":{"rendered":"

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Update on the Lithium Battery Mark Telephone Number \u2013 A Worldwide Approach<\/h2>\n

Lithium batteries make up a significant amount of the total number of parcels of dangerous goods shipped. Some of these are high-powered batteries, which are treated pretty much as regular dangerous goods. Many of them are, however, low-powered batteries which were determined, years ago, to be able to be shipped with reduced requirements. Most hazard communication was dropped for them \u2013 in many cases, it was reduced to a single requirement. Each package of low-powered batteries needs to display a \u201cLithium Battery Handling Mark\u201d (or \u201cLithium Battery Mark\u201d).<\/p>\n

\"LithiumFigure 1 – Lithium Battery Handling Mark<\/em><\/p>\n

This single mark would identify packages of small lithium batteries to handlers, carriers and emergency responders. The graphic of the burning batteries identifies that the batteries are highly flammable (in the wrong circumstances). The original designers of this mark at the United Nations Subcommittee on the Transportation of Dangerous Goods also required that the mark bear the UN number (or numbers) of the batteries in the package below the battery graphic. Below the UN number was a place for \u201ca telephone number for more information.\u201d<\/p>\n

But that created a problem. What exactly was this telephone number for? What was this \u201cmore information\u201d that the person on the other end should be able to provide? Unfortunately, the UN Recommendations on the Transport of Dangerous Goods<\/em><\/a> was silent on such questions.<\/p>\n

The Number Problem<\/h3>\n

When the mark was first introduced, lithium battery shippers and carriers were rather stumped. Some assumed that it was similar to the 24-hour telephone number requirement found in Canada\u2019s \u201cTransportation of Dangerous Goods Regulations<\/a>\u201d (TDGR) \u00a0or the U.S. \u201cHazardous Materials Regulations<\/a>\u201d (HMR). But nowhere in either the UN or national regulations did it say that this number had to be available 24-hours. And many third-party providers of emergency numbers requested that their numbers not be used, because they feared receiving too many non-emergency calls regarding the batteries.<\/p>\n

There was no description, either, if it was required to be accessible from outside the shipper\u2019s home country for international shipment. Could a toll-free number, say, that only worked in the U.S. be used to meet this requirement? The regulations were silent.<\/p>\n

The biggest issue was \u201cwhat sort of information do we provide on this number?\u201d Immediate emergency response information might be a reasonable guess (although the regulations didn\u2019t say) but remember, the main danger of lithium batteries is fire. An emergency number for fire information would be hard to access if the package causing the problem is already on fire.<\/p>\n

It appeared that the number, at least from the consideration of enforcement, didn\u2019t have to be a 24-hour one or have \u201ccomprehensive emergency information.\u201d It could be a regular business number, running in business hours, where a caller could get non-emergency information, such as a battery testing report or specification sheet. At least, there was nothing in either the UN Recommendations or national regulations to say otherwise.<\/p>\n

The End of the Telephone Number<\/h3>\n

The telephone number requirement may have sounded good at the start, but the lack of clarity in the regulatory text and insufficient description of what exactly the number was to be used for made it next to useless. (I\u2019ve never actually spoken to anyone who\u2019s called one of these numbers for a regulatory or safety purpose.) The confusion the requirement had introduced wasn\u2019t worth the effort. So, in the 22nd<\/sup> edition of the UN Recommendations<\/em>, the requirement for the telephone number was dropped.<\/p>\n

The UN and national regulators realized that there are likely millions of preprinted packages and adhesive labels already on the market showing the telephone number (or at least with a demarked space for the number to be added.) So, the UN added the following note:<\/p>\n

\u201cNote: The mark shown in Figure 5.2.5 in 5.2.1.9 of the twenty-first revised edition of the Recommendations on the Transport of Dangerous Goods, Model Regulations, may be continued to be applied until 31 December, 2026.\u201d<\/em><\/p>\n

This means lithium battery marks displaying the telephone number may be used until the start of 2027. This, the regulators thought, would give shippers time to use up old stock and switch to the new format. But that would rely on national authorities to also remove the requirement for the label in a timely manner. Unfortunately, the effects of Covid have delayed many regulatory updates around the world, leaving the situation unclear in many places.<\/p>\n

What Are the Current Requirements?<\/h3>\n

So, while we\u2019re in this transition period, what are the requirements? I felt it would be useful to do a quick summary.<\/p>\n

    \n
  1. Ground or domestic vessel shipment under U.S. Regulations \u2013 The Hazardous Materials Regulations have not been updated to remove the legal requirement to have a telephone number on the document. (Remember that the U.S. and Canadian regulations are not updated on a fixed schedule and changes may be a multi-year procedure.) The Department of Transportation plans to remove the number in an upcoming rulemaking called HM-215Q<\/a>.In the meantime, though, they have provided a workaround using a \u201cNotice of Enforcement<\/a>\u201d issued in November 2022. This basically announces their policy that they will not treat shipments that are prepared using the most updated rules of the UN Recommendations<\/em>, the ICAO Technical Instructions for the Safe Transport of Dangerous Goods by Air<\/em><\/a> (ICAO TI) or the International Maritime Dangerous Goods Code<\/em><\/a> (IMDG). Since these three documents have declared the telephone number to be optional (and to be phased out by 2027), American shippers may omit the telephone number without fear of being cited for non-compliance. The publication of HM-215Q as a final rule will make all this official.<\/li>\n
  2. Ground or domestic vessel shipment under Canadian Regulations \u2013 Transport Canada is also lagging behind the UN in officially eliminating the need for the telephone number. Even in its proposed harmonization update issued in 2022, the telephone number was not mentioned. However, the TDGR contains its own workaround. Section 4.1 of the Regulations says \u201cA person must not offer for transport, transport or import a means of containment that contains dangerous goods unless each dangerous goods safety mark required by this Part and illustrated in the appendix to this Part, or illustrated in Chapter 5.2 or 5.3 of the UN Recommendations, is displayed on it\u2026\u201d So, since the current edition of the UN Recommendations<\/em> allows for a Lithium Battery Handling Mark without the telephone number, it appears that Transport Canada should also accept a mark without it. (There is a problem that Special Provision 34, the section that covers shipment of low-powered batteries, does specifically refer to the mark \u201cin accordance with section 4.24\u201d where the telephone number is shown. However, since it appears that the intention of the TDGR is to allow shippers to use marks and labels that are acceptable under the current UN Regulations, it\u2019s most likely that the UN equivalent mark would be accepted.) We hope that by the time the Harmonization Amendment is published as a final version that the removal of the telephone number will be addressed.<\/li>\n
  3. Shipment by air under ICAO\/IATA rules \u2013 The ICAO Technical Instructions<\/em> and the IATA Dangerous Goods Regulations<\/em><\/a> currently consider the telephone number to be optional. It must be totally removed by January 1, 2027. Be aware that air carriers are not known for being willing to be flexible over such changes, so anyone who ships by air should be prepared to use only marks without the telephone number as of that date or risk having their shipments refused. Keep this in mind for shipments that may start in late 2026 but still be in transport by January 1, 2027.<\/li>\n
  4. Shipment by international marine under the IMDG Code \u2013 The IMDG Code also states that \u201cthe mark shown in the figure \u201cLithium battery mark\u201d in 5.2.1.10.2 of the IMDG Code Amendment 40-20, showing the telephone number for additional information, may continue to be applied until 31 December 2026.\u201d So marine shippers should also take care to remove the telephone number on shipments that are expected to be in transit by January 1, 2027.<\/li>\n
  5. Shipment by road in the European Union \u2013 Interestingly, the ADR 2023<\/em><\/a> (the regulation for road shipment within the European Union) in section 5.2.1.9, shows the lithium battery mark without the telephone number, but without the note from the UN Recommendations<\/em> permitting the number to be used until 2027. Therefore, it seems that the EU does not currently allow the telephone number to be shown on the mark, although it does not specifically say including the telephone number would be considered a violation.<\/li>\n<\/ol>\n

    Remember, if you want to include the telephone number until the end of 2026, you should put some thought into what the number should be. Don\u2019t use a third-party emergency telephone number unless your provider has given authorization for it to be used on lithium battery marks. If you want to use an internal number, you should consider what sort of questions are likely to be asked on this number and make sure that whoever answers that number is prepared to discuss your batteries with customers or carriers.<\/p>\n

    Conclusions<\/h3>\n

    The requirement for a telephone number on the lithium battery handling mark may have seemed a good idea to the original regulators, but it\u2019s not proved it provides any increase in transportation safety. As we\u2019ve seen, the international regulations are already clear \u2013 the telephone number is now optional and must be removed as of January 1, 2027. For Canadian and U.S. ground and domestic vessel shipments, it should be acceptable to inspectors to use marks without the telephone number now, although full confirmation of the removal of the number is awaiting amendments to the specific regulations. It\u2019s hoped these amendments occur before 2027.<\/p>\n

    So, shippers, it would be a good idea to start the shift now to using the marks without the telephone number. The year 2027 isn\u2019t that far away and it can be expensive to have to dispose of incorrectly marked packages or preprinted labels if you have a large stock on hand by then. Also, shippers and carriers should update their training protocols to ensure that packages without the telephone number are recognized as compliant.<\/p>\n

    Contact Us<\/h3>\n

    Do you have any questions about shipping lithium batteries? Take a look at our Lithium Battery FAQ<\/a> or contact our team of experts at 855.734.5469 or send us an email<\/a>, we\u2019re happy to help.<\/p>\n

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